Frequently Asked Questions
Everything you need to know about shopping with WETSU Company.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
How can I return an item I purchased?
We offer a 30-day return policy for most items in their original packaging. Simply contact our support team to receive a prepaid return label and instructions.
What payment methods do you accept?
WETSU Company accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's journey.
Do you offer international shipping?
Currently, we ship to customers within North America. We are working on expanding our logistics to support international delivery in the near future.
How do I know if a product is in stock?
Our inventory is updated in real-time. If you can add an item to your cart, it is available for purchase. If an item is sold out, you can sign up for restock notifications on the product page.